Ombudsman:
an official who deals with the complaints made by the public against the government, or against organizations such as banks or insurance companies:
- A long list of complaints was submitted to the financial ombudsman.
- I was advised to send my complaint to the banking ombudsman.
I skipped the first definition provided, since it seemed patronizing and out of date. Noted in “Why I left The Washington Post,” Glenn Kessler, Substack:
My decision to leave The Washington Post after nearly three decades began with a quixotic mission — reinstate the ombudsman. That’s an in-house critic who responds to reader criticism, investigates how a story was reported and assesses whether the complaint is valid.
