AL-Monitor’s Salim Essaid reports that ChatGPT, the AI chatbot, is beginning to make its own way in the world:
The Dubai Electricity and Water Authority (DEWA) announced on Wednesday that it will use the conversational artificial intelligence agent ChatGPT to improve its offerings, claiming to be the first UAE government entity and the first utility company globally to do so.
The electric and water service provider will use the technology released in November last year to support customer and employee services, but did not provide further specifics.
This may be a bit worrisome for those dependent on correct answers:
Kurt Muehmel, a strategic advisor at Everyday AI company Dataiku, said that using the AI tool for anything considered a critical function would be unlikely and premature.
“I would advise them to proceed with caution,” he said, because much remains unknown about how these technologies perform.
These current models are very good at producing text, but even though they’re correct a lot of the time, they can’t be guaranteed to be truthful, he told Al-Monitor.
It’s possible that this announcement is merely the exhalation of hot air by a company looking for a temporary advantage. I think what really catches my eye, though, is quite predictable: on a planet which is overpopulated, we employ an artificial intelligence rather than real people to answer the phone and provide answers.
I suppose that speaks to the temperaments and pay rates.
