A friend sent along this example of the proper use of Twitter (via MSN/Money), but it jolted me in a totally different manner (annoying Twitter formatting removed):
On Friday evening, Tesla customer Paul Franks tweeted the following:
@elonmusk can you guys program the car once in park to move back the seat and raise the steering wheel? Steering wheel is wearing.
Just 24 minutes later, the famous CEO replied with the following message:
Good point. We will add that to all cars in one of the upcoming software releases.
Reminds me of how I dealt with user suggestions when I worked in open source software. Suggestion comes in the morning, strive to have it implemented in the evening for user testing overnight. I like to think the fast turnaround contributed to the ambiance of the project.
It’s also nice to see Twitter has a redeeming characteristic. I don’t bother with it, myself.
